Privacy Policy
Effective Date: May 5, 2026
TradelineAI LLC ("TradelineAI," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI receptionist services, our website at tradelineai.site, and any related communications, including SMS messaging (collectively, the "Services").
1. Information We Collect
We collect the following categories of information:
- Contact information you provide to us — name, business name, phone number, email address, and mailing address.
- Call and message content — audio recordings, transcripts, SMS messages, and metadata (timestamps, caller ID, duration) processed by our AI receptionist.
- Customer/lead data handled on behalf of our business clients — service requests, addresses, appointment details.
- Account & billing information — login credentials, plan details, payment information processed by our payment provider.
- Usage data — IP address, browser type, device info, pages viewed, and similar analytics from our website.
2. How We Use Information
- To provide, operate, and improve the Services, including answering calls, sending SMS confirmations, and booking appointments.
- To communicate with you about your account, support requests, demos, and service updates.
- To send transactional SMS messages (e.g., appointment confirmations, lead notifications) and, with your consent, marketing messages.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal obligations.
3. SMS Messaging & Mobile Information
By providing your mobile number and opting in, you consent to receive SMS messages from TradelineAI related to the Services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or get help by replying HELP. See our SMS Consent & Messaging Terms for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers (e.g., telecom carriers, SMS platforms) is limited to what is necessary to deliver the Services and is excluded from third-party sharing for marketing.
4. How We Share Information
We do not sell your personal information. We share information only:
- With service providers (cloud hosting, telephony/SMS carriers, AI model providers, payment processors) bound by confidentiality and limited use obligations.
- With our business clients when we process calls or messages on their behalf (e.g., delivering a lead to the HVAC company you contacted).
- To comply with legal requests, enforce our terms, or protect rights, safety, and property.
- In connection with a business transfer, such as a merger, acquisition, or sale of assets.
5. Call Recording
Calls handled by our AI receptionist may be recorded and transcribed for quality, training, and service-delivery purposes. Where required by law, callers will hear a notice that the call may be recorded.
6. Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data by contacting us.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No system is 100% secure; we cannot guarantee absolute security.
8. Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain uses. To exercise these rights, contact us at support@tradelineai.site.
9. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect their information.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The "Effective Date" above indicates the latest revision.
11. Contact Us
TradelineAI LLC
901 N Penn Street #P604
Philadelphia, PA 19123
Email: support@tradelineai.site
Phone: +1 (215) 378-8779